[Ifeffit] Unable to run Demeter on EPA computers
noerpel.1 at osu.edu
Wed Oct 21 08:32:42 CDT 2015
The IT guy just sent me the following report on his efforts to get Demeter
to run. He was only able to get it to run in Safe Mode and Safe Mode with
Networking. Here's his full message:
I regret to inform you still no joyL
Here’s a breakdown of what I have been working with:
Symptoms: When program attempts to execute, it launches the startup screen
briefly, hangs, and then the application is terminated.
Both 32-bit and 64-bit versions
Both patches from the Demeter website
Last known good configuration
Disabled all non-critical local services
Terminated all non-critical system and user processes
Uninstalled .NET framework
Reinstalled .NET framework
Adjusted memory settings for best performance
Verified use has full control of all of their profile data (including
appdata) and installation directory
Attempted as a normal user and administrative user
Windows 95 compatibility mode
Windows 98 compatibility mode
Windows NT 4.0 compatibility mode
Windows 2000 compatibility mode
Windows XP (SP2) compatibility mode
Windows XP (SP3) compatibility mode
Windows Server 2003 (SP1) compatibility mode
Windows Server 2008 (SP1) compatibility mode
Windows Vista compatibility mode
Windows Vista (SP1) compatibility mode
Windows Vista (SP2) compatibility mode
Disabled visual themes
Disabled desktop composition
Disable display scaling on high DPI settings
Install to default location
Install to a specific location C:\demeter (not default)
Workstation was removed from domain and joined to workgroup
Various reboots throughout
It only works in:
Safe mode with networking
Removing the computer from domain into workgroup has no bearing, so we can
rule out EPA group policy.
Also, since it doesn’t even work in clean mode (selective startup mode with
extremely limited drivers), there are no incompatibilities that exist in
I was hoping for sure that once we removed from EPA domain that it would
have solved the problem as we were leaning towards that at one point.
I believe that the problem is not on our end.
Unfortunately this problem is outside our scope of control as helpdesk
support. I’ve talked to a couple other technicians as well. Nonetheless,
thank you for your patience.
I’m certainly available behind the scenes to try anything else, or try to
apply any hotfixes from developers as they are released. (I did give you
full control of the directory on your computer for future reference).
Does this make any sense to anyone?
On Wed, Oct 14, 2015 at 5:30 PM, Bruce Ravel <bravel at bnl.gov> wrote:
> On 10/14/2015 05:25 PM, Matt Noerpel wrote:
>> Thank you for your prompt reply. The Ifeffit.dll file does exist in
>> that directory. It was last modified on 3/16/2015 and is 753 kb.
> I will try a fresh install in the default directory next time an IT
>> person comes by our building.
> OK. And tomorrow I will try installing not in the default place on some
> computer. Perhaps there is a problem that I simply missed or neglected....
> Bruce Ravel ------------------------------------ bravel at bnl.gov
> National Institute of Standards and Technology
> Synchrotron Science Group at NSLS-II
> Building 535A
> Upton NY, 11973
> Homepage: http://bruceravel.github.io/home/
> Software: https://github.com/bruceravel
> Demeter: http://bruceravel.github.io/demeter/
> Ifeffit mailing list
> Ifeffit at millenia.cars.aps.anl.gov
Graduate Research Associate
The Ohio State University
Civil, Environmental, and Geodetic Engineering
noerpel.1 at osu.edu
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