Re: [Ifeffit] Unable to run Demeter on EPA computers

Thank you for your time, Bruce. The IT person tried it with and without the AV running (Symantec) and neither worked. Additionally, the AV does run in Safe Mode. I agree the problem is with our computer setup and not the software. I will let the list know if we figure out what is causing the problem. Thanks, Matt On Wed, Oct 21, 2015 at 1:55 PM, Bruce Ravel wrote:

Hi Matt,

I am without any further ideas for you. No one else has reported a similar situation, other than the recent reports of trouble with AV. Demeter is used by hundreds of people on Windows, including many government and government lab employees (like myself). So I really am inclined to think that the problem is local, not global.

While I am impressed that your IT person spent so much time and effort investigating this and I am sympathetic that it was all for naught, I do want to point out that I don't see anything in the long list of diagnostics that actually addresses my one suggestion -- namely that you are seeing some kind of conflict related to AV permissions.

All that said, I am always happy to incorporate changes to the software and the packaging. If you can suggest something substantive that I can do to improve the packaging in a way that will help you over your hurdle, I am all ears.

B

On 10/21/2015 09:32 AM, Matt Noerpel wrote:

...

Hello Bruce,

The IT guy just sent me the following report on his efforts to get Demeter to run. He was only able to get it to run in Safe Mode and Safe Mode with Networking. Here's his full message:

I regret to inform you still no joyL

Here’s a breakdown of what I have been working with:

Symptoms: When program attempts to execute, it launches the startup screen briefly, hangs, and then the application is terminated.

Both 32-bit and 64-bit versions

Both patches from the Demeter website

Normal mode

Last known good configuration

Selective startup

Disabled all non-critical local services

Terminated all non-critical system and user processes

Uninstalled Java

Uninstalled .NET framework

Reinstalled Java

Reinstalled .NET framework

Adjusted memory settings for best performance

Verified use has full control of all of their profile data (including appdata) and installation directory

Attempted as a normal user and administrative user

Windows 95 compatibility mode

Windows 98 compatibility mode

Windows NT 4.0 compatibility mode

Windows 2000 compatibility mode

Windows XP (SP2) compatibility mode

Windows XP (SP3) compatibility mode

Windows Server 2003 (SP1) compatibility mode

Windows Server 2008 (SP1) compatibility mode

Windows Vista compatibility mode

Windows Vista (SP1) compatibility mode

Windows Vista (SP2) compatibility mode

Windows 7

Disabled visual themes

Disabled desktop composition

Disable display scaling on high DPI settings

Install to default location

Install to a specific location C:\demeter (not default)

Workstation was removed from domain and joined to workgroup

Various reboots throughout

It only works in:

Safe mode

Safe mode with networking

Removing the computer from domain into workgroup has no bearing, so we can rule out EPA group policy.

Also, since it doesn’t even work in clean mode (selective startup mode with extremely limited drivers), there are no incompatibilities that exist in Windows.

I was hoping for sure that once we removed from EPA domain that it would have solved the problem as we were leaning towards that at one point.

I believe that the problem is not on our end.

Unfortunately this problem is outside our scope of control as helpdesk support. I’ve talked to a couple other technicians as well. Nonetheless, thank you for your patience.

I’m certainly available behind the scenes to try anything else, or try to apply any hotfixes from developers as they are released. (I did give you full control of the directory on your computer for future reference).

Thanks,

Does this make any sense to anyone?

Thanks,

Matt

On Wed, Oct 14, 2015 at 5:30 PM, Bruce Ravel mailto:bravel@bnl.gov> wrote:

On 10/14/2015 05:25 PM, Matt Noerpel wrote:

Thank you for your prompt reply. The Ifeffit.dll file does exist in that directory. It was last modified on 3/16/2015 and is 753 kb.

Whew!

I will try a fresh install in the default directory next time an IT person comes by our building.

OK. And tomorrow I will try installing not in the default place on some computer. Perhaps there is a problem that I simply missed or neglected....

B

-- Bruce Ravel ------------------------------------ bravel@bnl.gov mailto:bravel@bnl.gov

National Institute of Standards and Technology Synchrotron Science Group at NSLS-II Building 535A Upton NY, 11973

Homepage: http://bruceravel.github.io/home/ Software: https://github.com/bruceravel Demeter: http://bruceravel.github.io/demeter/ _______________________________________________ Ifeffit mailing list Ifeffit@millenia.cars.aps.anl.gov mailto:Ifeffit@millenia.cars.aps.anl.gov http://millenia.cars.aps.anl.gov/mailman/listinfo/ifeffit

--

Graduate Research Associate The Ohio State University Civil, Environmental, and Geodetic Engineering noerpel.1@osu.edu mailto:noerpel.1@osu.edu (617) 777-9340

_______________________________________________ Ifeffit mailing list Ifeffit@millenia.cars.aps.anl.gov http://millenia.cars.aps.anl.gov/mailman/listinfo/ifeffit

-- Bruce Ravel ------------------------------------ bravel@bnl.gov

National Institute of Standards and Technology Synchrotron Science Group at NSLS-II Building 535A Upton NY, 11973

Homepage: http://bruceravel.github.io/home/ Software: https://github.com/bruceravel Demeter: http://bruceravel.github.io/demeter/ _______________________________________________ Ifeffit mailing list Ifeffit@millenia.cars.aps.anl.gov http://millenia.cars.aps.anl.gov/mailman/listinfo/ifeffit