I am always suspicious of anti-virus in this situation. I have seen many times where AV is flagging one of the libraries used by the software. Definitely my first guess ofr troubleshooting. The AV software should have a log that reports what it's unhappy with. The administrator can then put an exception in that allows the software to run. HTH, B On 8/21/19 11:29 AM, Brittaney Courchesne wrote:
Hello,
I am just sending this email to see if anyone has encountered the following problem: I downloaded the newest 64-bit version of Demeter on my Windows computer, and it downloaded successfully, but now when I double click on the program, a tiny window pops up for about 0.5 seconds and then disappears. I have tried redownloading twice.
Thank you very much, Brittaney
-- */Brittaney Courchesne, G.I.T./* MSc Geology Candidate Harquail School of Earth Sciences Laurentian University Sudbury, ON /bcourchesne@laurentian.ca mailto:bcourchesne@laurentian.ca/
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-- Bruce Ravel ------------------------------------ bravel@bnl.gov National Institute of Standards and Technology Synchrotron Science Group at NSLS-II Lead Beamline Scientist, 6BM (BMM) Building 743, Room 114 Upton NY, 11973 Homepage: http://bruceravel.github.io/home/ Beamline: https://www.bnl.gov/ps/beamlines/beamline.php?r=6-BM Software: https://github.com/bruceravel Demeter: http://bruceravel.github.io/demeter/