[Ifeffit] Unable to run Demeter on EPA computers
Matthew Marcus
mamarcus at lbl.gov
Thu Oct 22 13:59:57 CDT 2015
This is an application for an acronym: SIMWA! Security In My Way Again!
mam
On 10/22/2015 11:46 AM, Matt Noerpel wrote:
> Thank you for your time, Bruce.
>
> The IT person tried it with and without the AV running (Symantec) and neither worked. Additionally, the AV does run in Safe Mode. I agree the problem is with our computer setup and not the software. I will let the list know if we figure out what is causing the problem.
>
> Thanks,
>
> Matt
>
> On Wed, Oct 21, 2015 at 1:55 PM, Bruce Ravel <bravel at bnl.gov <mailto:bravel at bnl.gov>> wrote:
>
>
> Hi Matt,
>
> I am without any further ideas for you. No one else has reported a
> similar situation, other than the recent reports of trouble with AV.
> Demeter is used by hundreds of people on Windows, including many
> government and government lab employees (like myself). So I really am
> inclined to think that the problem is local, not global.
>
> While I am impressed that your IT person spent so much time and effort
> investigating this and I am sympathetic that it was all for naught, I
> do want to point out that I don't see anything in the long list of
> diagnostics that actually addresses my one suggestion -- namely that
> you are seeing some kind of conflict related to AV permissions.
>
> All that said, I am always happy to incorporate changes to the
> software and the packaging. If you can suggest something substantive
> that I can do to improve the packaging in a way that will help you
> over your hurdle, I am all ears.
>
> B
>
>
>
>
> On 10/21/2015 09:32 AM, Matt Noerpel wrote:
>
> Hello Bruce,
>
> The IT guy just sent me the following report on his efforts to get
> Demeter to run. He was only able to get it to run in Safe Mode and Safe
> Mode with Networking. Here's his full message:
>
> I regret to inform you still no joyL
>
> Here’s a breakdown of what I have been working with:
>
> Symptoms: When program attempts to execute, it launches the startup
> screen briefly, hangs, and then the application is terminated.
>
> Both 32-bit and 64-bit versions
>
> Both patches from the Demeter website
>
> Normal mode
>
> Last known good configuration
>
> Selective startup
>
> Disabled all non-critical local services
>
> Terminated all non-critical system and user processes
>
> Uninstalled Java
>
> Uninstalled .NET framework
>
> Reinstalled Java
>
> Reinstalled .NET framework
>
> Adjusted memory settings for best performance
>
> Verified use has full control of all of their profile data (including
> appdata) and installation directory
>
> Attempted as a normal user and administrative user
>
> Windows 95 compatibility mode
>
> Windows 98 compatibility mode
>
> Windows NT 4.0 compatibility mode
>
> Windows 2000 compatibility mode
>
> Windows XP (SP2) compatibility mode
>
> Windows XP (SP3) compatibility mode
>
> Windows Server 2003 (SP1) compatibility mode
>
> Windows Server 2008 (SP1) compatibility mode
>
> Windows Vista compatibility mode
>
> Windows Vista (SP1) compatibility mode
>
> Windows Vista (SP2) compatibility mode
>
> Windows 7
>
> Disabled visual themes
>
> Disabled desktop composition
>
> Disable display scaling on high DPI settings
>
> Install to default location
>
> Install to a specific location C:\demeter (not default)
>
> Workstation was removed from domain and joined to workgroup
>
> Various reboots throughout
>
> It only works in:
>
> Safe mode
>
> Safe mode with networking
>
> Removing the computer from domain into workgroup has no bearing, so we
> can rule out EPA group policy.
>
> Also, since it doesn’t even work in clean mode (selective startup mode
> with extremely limited drivers), there are no incompatibilities that
> exist in Windows.
>
> I was hoping for sure that once we removed from EPA domain that it would
> have solved the problem as we were leaning towards that at one point.
>
> I believe that the problem is not on our end.
>
> Unfortunately this problem is outside our scope of control as helpdesk
> support. I’ve talked to a couple other technicians as well.
> Nonetheless, thank you for your patience.
>
> I’m certainly available behind the scenes to try anything else, or try
> to apply any hotfixes from developers as they are released. (I did give
> you full control of the directory on your computer for future reference).
>
> Thanks,
>
>
> Does this make any sense to anyone?
>
> Thanks,
>
> Matt
>
> On Wed, Oct 14, 2015 at 5:30 PM, Bruce Ravel <bravel at bnl.gov <mailto:bravel at bnl.gov>
> <mailto:bravel at bnl.gov <mailto:bravel at bnl.gov>>> wrote:
>
> On 10/14/2015 05:25 PM, Matt Noerpel wrote:
>
> Thank you for your prompt reply. The Ifeffit.dll file does exist in
> that directory. It was last modified on 3/16/2015 and is 753 kb.
>
>
> Whew!
>
> I will try a fresh install in the default directory next time an IT
> person comes by our building.
>
>
> OK. And tomorrow I will try installing not in the default place on
> some computer. Perhaps there is a problem that I simply missed or
> neglected....
>
> B
>
>
>
> --
> Bruce Ravel ------------------------------------ bravel at bnl.gov <mailto:bravel at bnl.gov>
> <mailto:bravel at bnl.gov <mailto:bravel at bnl.gov>>
>
> National Institute of Standards and Technology
> Synchrotron Science Group at NSLS-II
> Building 535A
> Upton NY, 11973
>
> Homepage: http://bruceravel.github.io/home/
> Software: https://github.com/bruceravel
> Demeter: http://bruceravel.github.io/demeter/
> _______________________________________________
> Ifeffit mailing list
> Ifeffit at millenia.cars.aps.anl.gov <mailto:Ifeffit at millenia.cars.aps.anl.gov>
> <mailto:Ifeffit at millenia.cars.aps.anl.gov <mailto:Ifeffit at millenia.cars.aps.anl.gov>>
> http://millenia.cars.aps.anl.gov/mailman/listinfo/ifeffit
>
>
>
>
> --
>
> Graduate Research Associate
> The Ohio State University
> Civil, Environmental, and Geodetic Engineering
> noerpel.1 at osu.edu <mailto:noerpel.1 at osu.edu> <mailto:noerpel.1 at osu.edu <mailto:noerpel.1 at osu.edu>>
> (617) 777-9340 <tel:%28617%29%20777-9340>
>
>
> _______________________________________________
> Ifeffit mailing list
> Ifeffit at millenia.cars.aps.anl.gov <mailto:Ifeffit at millenia.cars.aps.anl.gov>
> http://millenia.cars.aps.anl.gov/mailman/listinfo/ifeffit
>
>
>
> --
> Bruce Ravel ------------------------------------ bravel at bnl.gov <mailto:bravel at bnl.gov>
>
> National Institute of Standards and Technology
> Synchrotron Science Group at NSLS-II
> Building 535A
> Upton NY, 11973
>
> Homepage: http://bruceravel.github.io/home/
> Software: https://github.com/bruceravel
> Demeter: http://bruceravel.github.io/demeter/
> _______________________________________________
> Ifeffit mailing list
> Ifeffit at millenia.cars.aps.anl.gov <mailto:Ifeffit at millenia.cars.aps.anl.gov>
> http://millenia.cars.aps.anl.gov/mailman/listinfo/ifeffit
>
>
>
>
>
>
>
> _______________________________________________
> Ifeffit mailing list
> Ifeffit at millenia.cars.aps.anl.gov
> http://millenia.cars.aps.anl.gov/mailman/listinfo/ifeffit
>
More information about the Ifeffit
mailing list